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Shipping & Returns
Shipping & Payment
Shipping is always free within the Czech Republic. We send your orders via PPL to the address you provide when completing your order. You can also pick up your order in person for free at our showroom at Valentinská 6, Prague 1, every Monday and Wednesday from 10:00 to 17:00, or at other times by prior arrangement.
We currently ship orders abroad only upon individual agreement. If you need to deliver the package outside the Czech Republic, do not hesitate to contact us and we will be happy to arrange the shipping for you.
You can pay for your order by credit card, PayPal or in installments via Klarna. Cashless payment by bank transfer is also possible. In this case, your order will be shipped after the payment has been credited to our bank account. We do not ship cash on delivery orders.
Our jewelry can also be purchased and paid for in our showroom at Valentinská 6, Prague 1, where you can pay by credit card, cash or transfer via QR code.
Returns & Claims
You can return products purchased through our e-shop without giving a reason within 14 days of receiving the goods. To return the goods, please use the online form below. If possible, always return the goods in the original postal box. The returned goods must be unworn, in the original packaging and with the tag intact. The shipment can be returned again via the PPL carrier, free of charge , using the self-adhesive label that you received with your shipment. Mark the package with this label and bring it to the nearest PPL drop-off point , a list of which can be found here.
Products can also be returned in person at our showroom at Valentinská 6, Prague 1, within 14 days of purchase in the showroom or delivery of the order in the case of purchase in the e-shop. Returned goods must be unworn, in their original packaging and with the tag intact.
You can file a claim for the goods if they do not meet the requirements or properties described on our website, is non-functional, damaged or has other defects that occurred after its delivery. The procedure is the same as for returning goods.
For more information, please review our terms and conditions or contact us.